FAQ

HOW LONG DOES MY ORDER TAKE TO ARRIVE?
Australia 
We have a quick turn around on all Australian deliveries. Generally, orders will arrive within 5 business days.
Please keep in mind that we allow for extra time in special circumstances or public holidays.

International
We offer fast service with all international deliveries; approximately 10-14 business days to metropolitan areas of major cities. 
SHIPPING INFORMATION
Australian Orders
All Australian orders qualify for FREE SHIPPING using Sendle. Sendle is Australia's first courier company that are 100% Carbon Neutral. Your delivery will have absolutely no negative impact on the planet.
International Orders
All international orders will be posted using Australian Post. 


WHAT ARE YOUR PAYMENT METHODS?
PayPal - Which now also accepts credit card payments without requiring an account.
Afterpay - why pay now, when you can pay later?
American Express
Apple Pay
All major credit cards


HOW WILL MY ORDER BE PACKAGED?
Wrapping Papers and Cards: Neatly packaged in a protective plastic covering inside a hard A4 cardboard envelope. 

Teacups: Securely packaged in a gift box custom made to fit the teacups and ensure little to no movement during the  shipping process. This is carefully places in another box surrounded by bubble wrap or foam pellets. 

Teapots/Cake plates/ Cake stands: Securely packaged in a box to ensure little to no movement during the  shipping process. This is carefully placed in another box surrounded by bubble wrap or foam pellets. 

IM PURCHASING THIS AS A GIFT, CAN YOU PERSONALISE ANYTHING FOR ME?
All our orders come with hand written thank you notes, but contact us directly or leave a message in your order notes if you would like a personalised message to your loved one!
Alternatively, if you would like to purchase a gift and have it sent direct to the receivers house, we will happily gift wrap it using our own amity blossom wrap and matching card - once you add these items to your cart, please leave a comment in the box to alert us that this is your intention. We will confirm via email once this is completed for you. 


WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
- All customers must contact Amity Created (amitycreated@gmail.com) within 7 days of receiving your order to initiate the process.
- All shipping costs for returns and exchanges are at the buyers own expense.
- Please provide your order number and contact details
- All items must be in its original condition and packaging.


WHAT ARE YOUR PRODUCTS MADE OUT OF?
Cards: textured, matte card. 400GSM
Wrapping paper: 100% recycled and uncoated paper. 100GSM
Teacups and saucers: Fine bone china 
Teapots: Fine bone china 
Cake stands: Fine bone china 
Cake plates: Fine bone china 

Still have more questions? 
Not a problem at all! 
Contact us at amtycreated@gmail.com